Frequently Asked Questions
Everything you need to know about shopping and selling at Clothes Mentor Wilmington NC.
How do I sell my designer items to Clothes Mentor Wilmington?
We buy high-quality, name-brand pre-loved clothing and accessories for cash on the spot. Simply bring your items in freshly laundered and folded in a bin or bag, and our buyers will review them while you shop.
What is your return policy for in-store and online purchases?
All sales are final to ensure we can continue offering the best possible prices. We encourage you to inspect items thoroughly and use our fitting rooms before completing your purchase.
Do you offer shipping for online orders?
Yes, we offer flat-rate shipping across the United States. Orders are typically processed within 1-2 business days and shipped via standard ground services.
Are the designer handbags and accessories authenticated?
Absolutely. Our team of experts carefully inspects every luxury item for brand markings, date codes, and quality standards to ensure 100% authenticity before they hit our sales floor.
What sizes do you carry in-store?
We pride ourselves on inclusivity and carry a wide range of women's sizes from 0 to 26, including petite and maternity selections.
Do I need an appointment to sell my clothes?
No appointment is necessary! We buy items every day during normal business hours, though we recommend arriving at least one hour before closing to ensure we have time to process your buy.